RESOLUTION REPORTED - Vendor Service Disruption Notification - ProQuest (Syndetics)

RESOLUTION REPORTED

ProQuest is reporting their services as online through the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/

ProQuest has sent the following notification to customers informing them of a disruption which impacts book jacket cover images as well as other ProQuest services.

It seems they are posting updates on the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/

BEGIN VENDOR NOTICE

Dear Valued Customer,

Further to updates we have provided via our social media channels and the affected platforms in relation to the current outage, we have identified the fault and our engineers are now working to rectify the fault. An update will be provided as soon as full services are restored.

We are extremely sorry for the inconvenience this will cause. Please be assured we have all available resources and support personnel working on restoring service and access as quickly as possible.

Research databases
- ProQuest Platform (search.proquest.com)
- ProQuest Congressional (congressional.proquest.com)
- ProQuest Dialog
- ProQuest Archiver
- ProQuest Trials
- Chadwyck-Healey US databases
- CultureGrams
- eLibrary (all editions)
- ProQuest Digital Microfilm
- ProQuest Obituaries
- ProQuest Research Companion
- SIRS (all editions)
- Ancestry
- Sanborn maps
Dissertation publishing
- ProQuest/UMI ETD Administrator
Reference management/Research support tools
- RefWorks
- Pivot and COS
- Papers Invited
Bibliographic and catalog enrichment resources
- Books in Print®
- LibraryThing for Libraries™
- Resources for College Libraries
- ProQuest Syndetic Solutions
- Self-Published Author
Ex-Libris-Workflow Solutions
- Intota Assessment
Back-end Manufacturing (internal)
- ProQuest Legacy

Service:

SaaS-Montreal

Type:

Info

Date:

Tue, 18 Jul 2017 - 12:15pm UTC

Read more about RESOLUTION REPORTED - Vendor Service Disruption Notification - ProQuest (Syndetics)

Service Name	Status	Scheduled	22 Jul	21 Jul	20 Jul	19 Jul	18 Jul	17 Jul	16 Jul	15 Jul	14 Jul	13 Jul
FedRAMP	✓		✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
SaaS-Atlanta	✓	🔧	✓	⚑	✓	✓	⚑	✓	✓	✓	✓	✓
SaaS-EU	✓	🔧	✓	✓	✓	✓	⚑	✓	✓	✓	✓	✓
SaaS-Melbourne	✓	🔧	✓	✓	✓	✓	⚑	✓	✓	✓	✓	✓
SaaS-Montreal	✓	🔧	✓	⚑	✓	✓	⚑	✓	✓	✓	✓	✓
SaaS-Santiago	✓	🔧	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
SaaS-Singapore	✓	🔧	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
SDSC	✓		✓	✓	✓	✓	✓	✓	✓	✓	✓	✓

System Status