UPDATE: 21 NOV 2022 - 9:00am AEDT
We are continuing to work on this issue and another update will be released as soon as possible.
Please raise a Chat with Support and request a call back should you be impacted by any down system issues. Thank you for your patience.
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UPDATE: 18 NOV 2022 - 3:35pm AEDT
We're working with our vendor on the toll-free numbers for Australia and New Zealand. In the interim, if you have a down system or other urgent issue please submit a Chat with Support and request a call back.
For similar emergencies outside of regular Support business hours, the following International number will work from either Australia or New Zealand: +18012235200 . Once the Support Technician is on the line, please provide the best number in which to reach you and request that the technician call back.
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We are aware of issues dialing into Support from Australia and New Zealand. If you were affected by this issue while trying to call in to create a case, please either reach out to Support via support@sirsidynix.com or via online chat. Updates will be posted here.