We are currently investigating reported latency issues for Symphony customers within the Montreal SaaS environment. Further updates will be provided as soon as possible.
09:15 CDT - This looks to be an upstream network event. We are contacting our network vendor in Montreal for further troubleshooting.
09:35 CDT - We see improved response times and our monitoring checks are clearing. We are continuing to work with our vendors on this event.
10:15 CDT - Our monitoring indicates that connectivity to the SaaS facility has stabilized.
11:50 CDT - We are seeing indications of degraded response times in Montreal. Our IT department is continuing to work with our vendor on a fix.
12:15 CDT - Our technical staff are on the line with the Metro Optic technicians while they work on the problem.
13:10 CDT - We see improved response times and our monitoring checks are clearing. We are continuing to work with our vendors on this event.