Montreal SaaS Alert

We are currently investigating reported latency issues for Symphony customers within the Montreal SaaS environment. Further updates will be provided as soon as possible.

09:15 CDT - This looks to be an upstream network event. We are contacting our network vendor in Montreal for further troubleshooting.

09:35 CDT - We see improved response times and our monitoring checks are clearing. We are continuing to work with our vendors on this event.

10:15 CDT - Our monitoring indicates that connectivity to the SaaS facility has stabilized. 

11:50 CDT - We are seeing indications of degraded response times in Montreal. Our IT department is continuing to work with our vendor on a fix. 

12:15 CDT - Our technical staff are on the line with the Metro Optic technicians while they work on the problem. 

13:10 CDT - We see improved response times and our monitoring checks are clearing. We are continuing to work with our vendors on this event.

 

Service: 
SaaS-Montreal
Type: 
Alert
Date: 
21 Oct 2022 - 2:11pm to 3:11pm UTC