Admin - Messages

Title Service Type Datesort ascending

Enterprise/Portfolio Service Interruption - Icarus Cluster

UPDATE: At this time we believe all Enterprise/Portfolio sites to be available again.

We are currently experiencing issues with our Enterprise/Portfolio instances on our Icarus cluster.  We are working on bringing service back online at this time.

SaaS-Atlanta Info 15 May 2018
6:03pm UTC

Enterprise outage

UPDATE: At this time we believe all Enterprise/Portfolio sites to be available again.

 

We are currently working on an issue which is affecting some Enterprise/Portfolio customers.

SaaS-Atlanta Alert 11 May 2018
6:31pm UTC

BLUEcloud Performance on NA1

We are aware that customers using BLUEcloud products on environments starting with “na1” are experiencing intermittent performance issues when searching in BC Mobile, BC Pac, BC Cataloging or BC Circulation and also that harvest and indexing processes related to BLUEcloud search may be experiencing delays.  We are reviewing hardware and related configurations in order to correct the issue and expect ongoing improvements over the next two weeks.

SaaS-Atlanta Info 11 May 2018
5:53pm UTC

BLUEcloud Performance on NA1

We are aware that customers using BLUEcloud products on environments starting with “na1” are experiencing intermittent performance issues when searching in BC Mobile, BC Pac, BC Cataloging or BC Circulation and also that harvest and indexing processes related to BLUEcloud search may be experiencing delays.  We are reviewing hardware and related configurations in order to correct the issue and expect ongoing improvements over the next two weeks.

SaaS-Atlanta Info 10 May 2018
9:43pm UTC

Icarus Enterprise/Portfolio cluster will be offline for upgrades & migration work

UPDATE:  Maintenance has been completed and all services are back up

Enterprise/Portfolio services will be offline for the duration of the maintenance.

SaaS-Atlanta Maintenance 04 May 2018
4:00am UTC

Cosmic Enterprise/Portfolio cluster will be offline for upgrades & migration work

UPDATE:  Maintenance has been completed and all services are back up

Enterprise/Portfolio services will be offline for the duration of the maintenance.

SaaS-Atlanta Maintenance 02 May 2018
4:00am UTC

RESOLVED - Investigating EOS.Web FedRAMP Network Issue

The following event has been resolved. We are waiting to hear from our partner on the cause of the disruption. Once we are provided the details they will be wrapped up and provided to Customer Support as a deliverable document. 


We are currently working with our FedRAMP facility provider on what appears to be a network related problem.  Updates to be posted here.

FedRAMP Info 01 May 2018
7:54pm UTC

Symphony Scheduled Maintenance Notice

The following maintenace windows has been communicated to affected customers. All site contacts listed in the SirsiDynix Support Center (SDSC) have been sent email notification.   


DURATION:  5 hours

WHAT:  Symphony server 

WHY:  Migration

IMPACT:  During this maintenance, your Symphony server will be unavailable to staff and customers.  Please consider rescheduling any reports that fall within 30 minutes of the start time.  Any reports running at that time will be stopped along with all Symphony services.  All scheduled reports will start following the completion of the maintenance.  You can postpone or reschedule reports as needed. 

ACTION:  No additional customer action required, we will inform you when this maintenance has been completed.

SaaS-Montreal Maintenance 01 May 2018
6:00am UTC

Enterprise/Portfolio issues

We are currently investigating issues for Enterprise and Portfolio customers. We will provide an update as soon as we know when this will be resolved.

Issues have been resolved and all services are available.

SaaS-Santiago Info 24 Apr 2018
7:04am UTC

UK Phone Numbers Are All Working Properly Now

All phones lines in the UK are working properly now.

Phones Update 20 Apr 2018
3:53pm UTC

Investigating Enterprise Issues - Single Cluster

Update:  Service has been restored.

 

Some customers may be experiencing connectivity issues with Enterprise/Portfolio.  We are working on the problem and will have it resolved as soon as we can.

SaaS-Atlanta Info 19 Apr 2018
9:06pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 19 Apr 2018
3:52pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 18 Apr 2018
3:51pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 17 Apr 2018
3:50pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 16 Apr 2018
3:48pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 15 Apr 2018
3:47pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 14 Apr 2018
3:42pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 13 Apr 2018
1:55pm UTC

Servicios inoperativos

Los servicios SaaS en Chile son inoperativos. Estamos trabajando con el proveedor para determinar el problema y restaurar el servicio lo más rápido posible.

Los servicios de SaaS en Chile ahora han sido restaurados. Todos los servicios ahora deberían estar disponibles.

SaaS-Santiago Info 13 Apr 2018
3:35am UTC

RESOLVED Investigating Enterprise Issues - Single Cluster

Update2:  At this time the majority of the customers impacted by this event have had their Enterprise / Portfolio services restored. 


Update1:  We are now bringing Enterprise services back up at this time.


Initial Notice: Some customers may be experiencing connectivity issues with Enterprise/Portfolio.  We are working on the problem and will have it resolved as soon as we can.


 

SaaS-Atlanta Info 12 Apr 2018
2:36pm UTC

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