Admin - Messages

Title Service Type Datesort ascending

SMS Text service has been restored

SMS text messaging service has been restored.  Most sites should now have SMS functionality restored; however, if your site continues to experience errors with SMS reports, please contact Customer Support so we can investigate further.

To resolve the interruption in SMS service we had to make some server updates to comply with unforeseen security changes on our 3rd party provider side.  PLEASE NOTE that the new SMS version requires a higher level of https security (patch level of Java 6 higher than v45.) due to Tropo upgrades.

You will need to re-run your Symphony or Horizon SMS notice reports for 8/16 (evening notices only, as server went down at approx. 8pm CDT), 8/17 and 8/18 (as well as 8/19 for APAC region morning notices), since users that normally would have qualified during that timeframe never got their notices.

We're very sorry for this interruption in your SMS service and thank you for your patience as we worked to resolve the issue.

SaaS-Atlanta Info 20 Aug 2017
5:15pm UTC

SMS Text service has been restored

SMS text messaging service has been restored.  Most sites should now have SMS functionality restored; however, if your site continues to experience errors with SMS reports, please contact Customer Support so we can investigate further.

To resolve the interruption in SMS service we had to make some server updates to comply with unforeseen security changes on our 3rd party provider side.  PLEASE NOTE that the new SMS version requires a higher level of https security (patch level of Java 6 higher than v45.) due to Tropo upgrades.

You will need to re-run your Symphony or Horizon SMS notice reports for 8/16 (evening notices only, as server went down at approx. 8pm CDT), 8/17 and 8/18 (as well as 8/19 for APAC region morning notices), since users that normally would have qualified during that timeframe never got their notices.

We're very sorry for this interruption in your SMS service and thank you for your patience as we worked to resolve the issue.

SaaS-EU Info 20 Aug 2017
5:15pm UTC

SMS Text service has been restored

SMS text messaging service has been restored.  Most sites should now have SMS functionality restored; however, if your site continues to experience errors with SMS reports, please contact Customer Support so we can investigate further.

To resolve the interruption in SMS service we had to make some server updates to comply with unforeseen security changes on our 3rd party provider side.  PLEASE NOTE that the new SMS version requires a higher level of https security (patch level of Java 6 higher than v45.) due to Tropo upgrades.

You will need to re-run your Symphony or Horizon SMS notice reports for 8/16 (evening notices only, as server went down at approx. 8pm CDT), 8/17 and 8/18 (as well as 8/19 for APAC region morning notices), since users that normally would have qualified during that timeframe never got their notices.

We're very sorry for this interruption in your SMS service and thank you for your patience as we worked to resolve the issue.

SaaS-Melbourne Info 20 Aug 2017
5:15pm UTC

SMS Text service has been restored

SMS text messaging service has been restored.  Most sites should now have SMS functionality restored; however, if your site continues to experience errors with SMS reports, please contact Customer Support so we can investigate further. 

To resolve the interruption in SMS service we had to make some server updates to comply with unforeseen security changes on our 3rd party provider side.  PLEASE NOTE that the new SMS version requires a higher level of https security (patch level of Java 6 higher than v45.) due to Tropo upgrades. 

You will need to re-run your Symphony or Horizon SMS notice reports for 8/16 (evening notices only, as server went down at approx. 8pm CDT), 8/17 and 8/18 (as well as 8/19 for APAC region morning notices), since users that normally would have qualified during that timeframe never got their notices.

We're very sorry for this interruption in your SMS service and thank you for your patience as we worked to resolve the issue.

SaaS-Montreal Info 20 Aug 2017
5:15pm UTC

SMS Text service has been restored

SMS text messaging service has been restored.  Most sites should now have SMS functionality restored; however, if your site continues to experience errors with SMS reports, please contact Customer Support so we can investigate further.

To resolve the interruption in SMS service we had to make some server updates to comply with unforeseen security changes on our 3rd party provider side.  PLEASE NOTE that the new SMS version requires a higher level of https security (patch level of Java 6 higher than v45.) due to Tropo upgrades.

You will need to re-run your Symphony or Horizon SMS notice reports for 8/16 (evening notices only, as server went down at approx. 8pm CDT), 8/17 and 8/18 (as well as 8/19 for APAC region morning notices), since users that normally would have qualified during that timeframe never got their notices.

We're very sorry for this interruption in your SMS service and thank you for your patience as we worked to resolve the issue.

SaaS-Santiago Info 20 Aug 2017
5:15pm UTC

SMS Text service has been restored

SMS text messaging service has been restored.  Most sites should now have SMS functionality restored; however, if your site continues to experience errors with SMS reports, please contact Customer Support so we can investigate further.

To resolve the interruption in SMS service we had to make some server updates to comply with unforeseen security changes on our 3rd party provider side.  PLEASE NOTE that the new SMS version requires a higher level of https security (patch level of Java 6 higher than v45.) due to Tropo upgrades.

You will need to re-run your Symphony or Horizon SMS notice reports for 8/16 (evening notices only, as server went down at approx. 8pm CDT), 8/17 and 8/18 (as well as 8/19 for APAC region morning notices), since users that normally would have qualified during that timeframe never got their notices.

We're very sorry for this interruption in your SMS service and thank you for your patience as we worked to resolve the issue.

SaaS-Singapore Info 20 Aug 2017
5:15pm UTC

Enterprise/Portfolio - Defiant Cluster

UPDATE: All Enterprise/Portfolio instances on defiant have been started back up.  Still investigating.

We are investigating an issue with one of our Enterprise / Portfolio clusters in NOAM.  Not all customers are affected.   More information will be posted when it becomes available.

SaaS-Atlanta Info 12 Aug 2017
1:37pm UTC

Enterprise / Portfolio - Defiant cluster

We are investigating an issue with one of our Enterprise / Portfolio clusters in NOAM.  Not all customers are affected.   More information will be posted when it becomes available.

UPDATE:  We were able to resolve an issue with one of our storage controllers.  After resolving the issue we were able to bring Enterprise/Portfolio back online.

SaaS-Atlanta Info 11 Aug 2017
10:29pm UTC

EOS.Web SQL Server 2016 Scheduled Maintenance Update

The SQL 2016 upgrade scheduled for Monday night is complete and was successful.

EOS.Web will be unavailable Monday August 7 during the upgrade which is scheduled from 8pm - 11pm PDT

FedRAMP Maintenance 08 Aug 2017
3:00am UTC

EOS.Web SQL Server 2016 Scheduled Maintenance Update

The SQL 2016 upgrade scheduled for Thursday night is complete and was successful.

Four separate upgrades will take place, each one from 8pm - 11pm PDT on the evenings of July 31 - August 3.  Customers hosted at QTS in Atlanta will only have their EOS.Web systems unavailable for one of the four nights.  Please refer to your Scheduled Maintenance email sent to you which indicates the specific night your site will be updated, or contact our Help Desk at 888-728-8746 or eossupport@sirsidynx.com

SaaS-Atlanta Maintenance 04 Aug 2017
3:00am UTC

EOS.Web SQL Server 2016 Scheduled Maintenance Update

The SQL 2016 upgrade scheduled for Wednesday night is complete and was successful.

Four separate upgrades will take place, each one from 8pm - 11pm PDT on the evenings of July 31 - August 3.  Customers hosted at QTS in Atlanta will only have their EOS.Web systems unavailable for one of the four nights.  Please refer to your Scheduled Maintenance email sent to you which indicates the specific night your site will be updated, or contact our Help Desk at 888-728-8746 or eossupport@sirsidynx.com

SaaS-Atlanta Maintenance 03 Aug 2017
3:00am UTC

Listserv lists are again functioning as they should be

All SirsiDynix Listserv lists are again functioning as they should.

Unfortunately, we don't yet know what caused them to stop working, or to begin working again. We will continue to monitor the situation.

Thank you for your patience.

 

SDSC Update 02 Aug 2017
3:44pm UTC

BLUEcloud Analytics NOAM

BLUEcloud Analytics

We are receiving reports of performance issues with the BLUEcloud Analytics cluster for North America.  We are investigating and will provide updates as soon as they become available.

SaaS-Atlanta Info 02 Aug 2017
3:28pm UTC

EOS.Web SQL Server 2016 Scheduled Maintenance Update

The SQL 2016 upgrade scheduled for Tuesday night is complete and was successful.

Four separate upgrades will take place, each one from 8pm - 11pm PDT on the evenings of July 31 - August 3.  Customers hosted at QTS in Atlanta will only have their EOS.Web systems unavailable for one of the four nights.  Please refer to your Scheduled Maintenance email sent to you which indicates the specific night your site will be updated, or contact our Help Desk at 888-728-8746 or eossupport@sirsidynx.com
(link sends e-mail)
for information on the specific evening your system is scheduled for the update. 

SaaS-Atlanta Maintenance 02 Aug 2017
3:00am UTC

Listserv Delivery Issue - Update

Due to unannounced security changes implemented by Microsoft, emails to our Listserv lists from outside the @SirsiDynix.com domain are being blocked. SirsiDynix employees can post to the list, but others can't.

We are working with Microsoft and our Listserv provider and hope to have this resolved soon. We will send an email to the Listserv lists letting subscribers know when this has been corrected.

In the meantime, if you have something urgent you would like to post to any of our lists, please send it to sdsc@sirsidynix.com(link sends e-mail) indicating which list(s) you would like it posted to, and we can send it for you.

We apologize for the inconvenience.

SDSC Update 01 Aug 2017
1:00pm UTC

EOS.Web SQL Server 2016 Scheduled Maintenance Update

The SQL 2016 upgrade scheduled for Monday night is complete and was successful.

 

Four separate upgrades will take place, each one from 8pm - 11pm PDT on the evenings of July 31 - August 3.  Customers hosted at QTS in Atlanta will only have their EOS.Web systems unavailable for one of the four nights.  Please refer to your Scheduled Maintenance email sent to you which indicates the specific night your site will be updated, or contact our Help Desk at 888-728-8746 or eossupport@sirsidynx.com for information on the specific evening your system is scheduled for the update. 

SaaS-Atlanta Maintenance 01 Aug 2017
3:00am UTC

Listserv Delivery Issue - Update

Due to unannounced security changes implemented by Microsoft, emails to our Listserv lists from outside the @SirsiDynix.com domain are being blocked. SirsiDynix employees can post to the list, but others can't.

We are working with Microsoft and our Listserv provider and hope to have this resolved soon. We will send an email to the Listserv lists letting subscribers know when this has been corrected.

In the meantime, if you have something urgent you would like to post to any of our lists, please send it to sdsc@sirsidynix.com indicating which list(s) you would like it posted to, and we can send it for you.

We apologize for the inconvenience.

 

SDSC Update 31 Jul 2017
2:59pm UTC

Listserv Delivery Issue - Update

Due to unannounced security changes implemented by Microsoft, emails to our Listserv lists from outside the @SirsiDynix.com domain are being blocked. SirsiDynix employees can post to the list, but others can't.

We are working with Microsoft and our Listserv provider and hope to have this resolved soon. We will send an email to the Listserv lists letting subscribers know when this has been corrected.

In the meantime, if you have something urgent you would like to post to any of our lists, please send it to sdsc@sirsidynix.com(link sends e-mail) indicating which list(s) you would like it posted to, and we can send it for you.

We apologize for the inconvenience.

SDSC Update 30 Jul 2017
1:53pm UTC

Vendor Maintenance Notification - Proquest

Proquest has sent the following notification to customers informing them of a 9 hour maintenance window on July 29th which they say will result in no availability for Syndetics content (among other products).


BEGIN VENDOR NOTICE


Product Maintenance Notification
Dear Valued Customer:

On Saturday, 29 July 2017, a ProQuest product maintenance window will launch worldwide to upgrade infrastructure, enhance security, and maintain reliability of your products.

During this 9-hour window, some ProQuest products will be unavailable. While the date and time were chosen to minimize the impact on our customers, we realize that some users may be affected, and we apologize for the inconvenience. Additionally, web-based customer access will be redirected to a webpage stating the planned maintenance times.

Global Timing
United States (EDT): Saturday, 29 July, 3:00 p.m. through Saturday, 29 July, 11:59 p.m.
United Kingdom (GMT): Saturday, 29 July, 7:00 p.m. through Saturday, 29 July, 3:59 a.m.
Australia (AEDT): Sunday, 30 July, 5:00 a.m. through Sunday, 30 July, 1:59 p.m.
Tokyo (JST): Sunday, 30 July, 4:00 a.m. through Sunday, 30 July, 12:59 p.m.
China (CST): Sunday, 30 July, 3:00 a.m. through Sunday, 30 July, 11:59 a.m.

The following products will be temporarily offline:

Bibliographic and catalog enrichment resources
Books in Print®
LibraryThing for Libraries™
Resources for College Libraries
ProQuest Syndetic Solutions

SaaS-Atlanta, SaaS-EU, SaaS-Melbourne , SaaS-Montreal, SaaS-Santiago, SaaS-Singapore Maintenance 29 Jul 2017
7:00pm UTC

Listserv Delivery Issue - Update

Due to unannounced security changes implemented by Microsoft, emails to our Listserv lists from outside the @SirsiDynix.com domain are being blocked. SirsiDynix employees can post to the list, but others can't.

We are working with Microsoft and our Listserv provider and hope to have this resolved soon. We will send an email to the Listserv lists letting subscribers know when this has been corrected.

In the meantime, if you have something urgent you would like to post to any of our lists, please send it to sdsc@sirsidynix.com(link sends e-mail) indicating which list(s) you would like it posted to, and we can send it for you.

We apologize for the inconvenience.

SDSC Update 29 Jul 2017
1:50pm UTC

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