Admin - Messages

Title Service Type Datesort ascending

Investigating Symphony connectivity issues in EMEA

We are working with our hosting partner to identify the reason for connectivity issues in EMEA. Currently this seems to only be impacts one or two customers.  Updates will be posted here. 

Update - 2:20pm BST - We believe that things have now stabilised, although we are continuing to investigate with our hosting partner.

Update - 4:10pm BST - Out hosting partner has confirmed that the situation has stabilised. Please contact our customer support team if you experience any further issues.

SaaS-EU Info 16 Oct 2017
12:43pm UTC

RESOLVED - Enterprise - intermittent access

The reboot is complete and the new configuration is in place.  All services should now return to normal operating conditions.


We are in the process of rebooting the Montreal firewall to implement changes which will stabilize connections to Enterprise.


We are continuing to investigate reports of intermittent access to hosted Enterprise environments in Canada.  Updates will be posted here. 

SaaS-Montreal Info 10 Oct 2017
7:59pm UTC

RESOLVED - Horizon Connectivity Issues - Single Group

The following event has been resolved.

We are in the process of rebooting one of the Horizon SQL servers that is causing login problems foe some customers.

SaaS-Atlanta Info 07 Oct 2017
2:24pm UTC

RESOLVED - Network Issue - Montreal

The following event has been resolved.


We are continuing to investigate a network related issue in Montreal.  Some sites in Montreal may experience periods of time that websites are available and then are suddenly unreachable.  We are in the process of contacting our colocation partner for additional troubleshooting.   

SaaS-Montreal Info 07 Oct 2017
3:20am UTC

COMPLETE - Scheduled Maintenance - Single Symphony Server

The following scheduled maintenance was completed without issue. 


There will be a brief maintenance window for a single Symphony server beginning at 11:30pm AEDT on Tuesday, October 2, 2017.  Customers have been notified individually via email.

SaaS-Melbourne Maintenance 03 Oct 2017
12:30pm UTC

RESOLVED - Symphony Service Disruption

RESOLVED - the following event has been resolved


Due to a hardware failure we are currently experiencing an outage on some Symphony systems. We are working to restore service.

 

SaaS-Atlanta Info 30 Sep 2017
10:11am UTC

RESOLVED - BLUECloud Services

We are currently investigating login issues with BLUEcloud applications in the APAC region.  We will post updates as they become available.


UPDATE:  Access to BLUEcloud applications in APAC has been restored.  Please contact us at https://support.sirsidynix.com if you have any questions.

SaaS-Melbourne Info 19 Sep 2017
11:27am UTC

RESOLVED - BlueCloud Analytics Service Disruption

We are currently experiencing an outage with the BlueCloud applications in APAC.


 

UPDATE:  Access to BLUEcloud applications in APAC has been restored.  Please contact us at https://support.sirsidynix.com (link is external) if you have any questions.

SaaS-Melbourne Info 19 Sep 2017
9:12am UTC

RESOLVED - Network Disruption - Symphony, Enterprise / Portfolio, EOS.Web

UPDATE: The following event has been resolved.  Over the coming days we will be working on a root cause and will provide your LRM's with the final copy.  I hope to have this in their hands by this Friday.  Thank you all for your patience. Please contact us at https://support.sirsidynix.com (link is external) (link is external) if you have any questions.


We have multiple network engineers continuing to troubleshoot the disruption for the following services in Atlanta.  At this time we do not have an estimate on service restoration. Updates will continue to be posted here.  


Symphony

Enterprise / Portfolio

EOS.Web

SaaS-Atlanta Info 19 Sep 2017
4:25am UTC

RESOLVED - Network Disruption - EOS.Web

The following event has been resolved.


We have multiple network engineers continuing to troubleshoot the disruption for the EOS.Web services in the EU.  At this time we do not have an estimate on service restoration. Updates will continue to be posted here.

SaaS-EU Info 19 Sep 2017
4:25am UTC

Scheduled Network Maintenance - COMPLETE

The scheduled maintenance was completed successfully.


WHEN: Sunday, September 17th, 2017 beginning 12:01 AM EDT

DURATION:  3 hours

WHAT:  Firewall Upgrade

WHY:  Scheduled Hardware Refresh

IMPACT:  Access to those products listed below will be unavailable during the maintenance window.  JetStream / BLUEcloud products will not be affected by this maintenance.  Horizon customers were notified separately. 

ACTION:  None. All servers should remain up during this period so all nightly processing should run normally.

PRODUCTS:

  • Symphony Production & Test
  • Enterprise / Portfolio
  • EOS.Web
  • Director's Station
  • Web Reporter
  • MobileCirc
  • eRes
SaaS-Atlanta Maintenance 17 Sep 2017
4:00am UTC

Scheduled Maintenance - Horizon Customers - COMPLETE

The following scheduled maintenance event was successfully completed.


WHEN: Saturday, September 16th, 2017 at 12:15 AM EDT

DURATION:  3 hours

WHAT:  Upgrade of Horizon Firewall

WHY:  Scheduled Hardware Refresh

IMPACT:  Horizon will be inaccessible while the maintenance is occurring

ACTION:  All sessions will need to be reconnected after the maintenance

SaaS-Atlanta Maintenance 16 Sep 2017
4:15am UTC

Enterprise and Portfolio outage

Currently we are working to resolve an issue that may be affecting your Enterprise / Portfolio access.

Update: There appears to be an issue with the SSL Certificate Certificate Chain Responder at Godaddy.com which is affecting Enterprise / Portfolio. We are contacting GoDaddy regarding the issue.

Update: GoDaddy was aware of the issue and say it is now resolved but there is a backlog of requests being serviced and they cannot provide an estimate of how long that may take.

Update: At this time we believe the issue to be resolved.

SaaS-Atlanta, SaaS-Melbourne Info 13 Sep 2017
11:05pm UTC

North America Enterprise - Solar Cluster

We are experiencing issues with the Solar Enterprise cluster in NOAM.  Currently these Enterprise sites will be slow, unresponsive, or unavailable while we work on resolving the issues.  We will post updates as they become available.


UPDATE:  The issues have been resolved, we are restoring services at this time.  Enterprise sites should be back online at 15:00 CDT.  Please contact customer support at https://support.sirsidynix.com if you have any continued issues with your Enterprise service.

SaaS-Atlanta Info 06 Sep 2017
6:48pm UTC

NOAM BLUEcloud Analytics - Intermittent Login issues.

INITIAL NOTIFICATION:

BLUEcloud Analytics in North America is experiencing intermittent issues with being able to log in and or view projects.  We are working on the issue and will provide updates as soon as they become available.

SaaS-Atlanta Info 06 Sep 2017
5:25pm UTC

RESOLVED - Investigating Horizon latency issues

The following event has been resolved


We are currently investigating latency issues for Horizon customers located in Atlanta.  Updated will be posted here.


UPDATE:  Will be rebooting the Horizon firewall at 12:00 PM CDT.  There will be a brief disconnection on applications and services.  Downtime should be about 5 minutes.

SaaS-Atlanta Info 01 Sep 2017
2:21pm UTC

RESOLVED - Investigating login issues for BLUEcloud Analytics

We are currently investigating login failures for BLUEcloud Analytics.  Updates will be posted here.


UPDATE

We have resolved the issue of corrupted definitions for our intelligence server clusters in NOAM and APAC.  We are going to work closely with MicroStrategy to identify the root cause for the issue.

SaaS-Melbourne Info 29 Aug 2017
2:01pm UTC

RESOLVED - Investigating login issues for BLUEcloud Analytics

We are currently investigating login failures for BLUEcloud Analytics.  Updates will be posted here.


UPDATE

We have resolved the issue of corrupted definitions for our intelligence server clusters in NOAM and APAC.  We are going to work closely with MicroStrategy to identify the root cause for the issue.

 

SaaS-Atlanta Info 29 Aug 2017
1:59pm UTC

RESOLVED - Horizon - network latency alert

The following issue is resolved


We are aware of a network latency issue impacting some Horizon customers.  We are in the process of resolving the issue.  Some of you may experience a disconnect but you should be able to reconnect immediately.  

SaaS-Atlanta Info 29 Aug 2017
1:21pm UTC

SMS Text service has been restored - REALLY

SMS text messaging service has been restored.  To resolve the interruption in the SMS service we had to make some server updates to comply with unforeseen security changes on our 3rd party provider side. 

Your SMS text messages should not require upgrading your current version of Java, if it was working for you before the service interruption.

Please contact Customer Support if you’d like to discuss recreating and/or resending text notices that failed to be received by your patrons.

Again, we're sorry for this interruption in your ability to send SMS text notices, and appreciate your patience as our SaaS, Development and Customer Support teams worked to resolve the issue.

Thank you.

SaaS-Atlanta Info 21 Aug 2017
8:00pm UTC

Pages