Admin - Messages

Title Service Type Datesort ascending

BLUEcloud Analytics - APAC

We are currently investigating an issue with one of the BLUEcloud Analytics Intelligence servers for the APAC region.  This is affecting some customer's ability to log in to their projects and run reports.  Further updates will be posted as they become available.

UPDATE 11:00 PM:
Additional issues were found that is impacting all logins to BLUECloud Analytics. We are in the process of resolving the issue.

 

RESOLVED:

Connectivity issues to the Microstrategy Intelligence servers has been restored.  The root cause was a corrupted server definition for the server cluster causing sessions to crash on start.

SaaS-Melbourne Info 22 Jun 2017
2:10am UTC

RESOLVED - EOS.Web - currently investigating issues on a single FedRAMP web server

RESOLVED - the following issue is now resolved.


EOS.Web - FedRAMP

We are currently investigating a problem on a server hosted in our EOS.Web FedRAMP facility.  This affects the Staff side only.  

Updates to be posted here

update 1 - rebooting web01.

update 2 - web01 rebooted.  all monitoring checks green.  performing internal review of service restoration

FedRAMP Info 16 Jun 2017
5:52pm UTC

RESOLVED - NA1 - BLUEcloud Central Connectivity Issues Being Investigated

** RESOLVED **

The problem with NA1 BLUEcloud Central noted below has been resolved.  


** ALERT **

We are currently investigating a service disruption for NA1 BLUEcloud Central.  We are working to resolve the database related problem as quickly as possible.  

Updates to be posted here. 

SaaS-Atlanta Info 15 Jun 2017
5:41pm UTC

RESOLVED - EOS.Web - currently investigating an issue preventing some customers from logging into their Staff-Side modules

RESOLVED - the following event has been resolved.  


EOS.Web Customers

We are experiencing a technical issue that is preventing some of our SaaS Hosted customers from logging into their Staff-Side modules (the OPAC is up). Sites are in the process of coming back up.  Help Desk will notify you when your site is up.  

SaaS-Atlanta Info 12 Jun 2017
3:08pm UTC

BookMyne Services Restored

The global services that manage BookMyne listings and searching was down for a period of time causing an interruption with the BookMyne application. This issue has been resolved.

If you observe any continuing anomalies with BookMyne, please report them at http://www.sirsidynix.com/bookmyne/support.

SaaS-Atlanta Info 29 May 2017
4:52am UTC

RESOLVED Investigating JetStream issue

We are currently investigating connection issues with NA2 and NA3 BLUEcloud instances.  Updates to be posted here.

UPDATE:

At this time the connectivity issues for the NA2 and NA3 BLUEcloud instances have been resolved.

SaaS-Atlanta Update 26 May 2017
9:46pm UTC

RESOLVED Investigating latency issues on one EOS.Web cluster

EOS.Web - UK

The following issue has been resolved.  The problem was caused by errant Z39.50 processes which created unusually high loads on one of the cluster members.


We are investigating reports of latency for customers on a single server cluster in the UK.  Not all customers are affect.  Updates will be posted here. 

SaaS-EU Info 11 May 2017
12:49pm UTC

BLUEcloud Analytics - investigating duplicate projects

BLUEcloud Analytics

We are currently investigating an issue with duplicate customer projects appearing for customers in the North America BLUEcloud Analytics deployment.  We will post updates as soon as they become available.

SaaS-Atlanta Info 09 May 2017
7:20pm UTC

Horizon SaaS

We are aware of issues with the Horizon SaaS environment in Atlanta. Investigations are underway and we hope to have an update as soon as possible.

Update - Issues should now have been resolved and connectivity restored.

SaaS-Atlanta Alert 08 May 2017
11:40am UTC

COMPLETE Scheduled Horizon Maintenance

The following scheduled maintenance was successfully completed by 00:30 Central / 01:30 Eastern.


DURATION:  8h

WHAT:  Our monitoring has alerted us to anomalies within the Horizon VMware cluster.  In order for us to properly address the situation we will be declaring a maintenance window for this Sunday, May 7th beginning 8pm Central / 9pm Eastern.  Our work will take approximately 8 hours to complete.

Our goal is to have all services available by Monday, May 8th at 4am Central / 5am Eastern.  We realize some of the affected customers are in the Asia-Pacific region and this window falls late in your morning on Monday.  We will work to restore your services as quickly as possible.

IMPACT:  All staff and patron access will be unavailable until the maintenance is complete.

SaaS-Atlanta Maintenance 08 May 2017
1:00am UTC

RESOLVED - Investigating latency issues on one Enterprise cluster

RESOLVED - After adjusting a web server settting and monitoring for two hours it appears services for the single Enterprise cluster have stabalized.  At this time we are marking this issue as resolved but keeping a close eye on services.


UPDATE - We feel the recent issue has been cleared and are continuing to search for the underlying cause of the high connection rate.  For this reason we are not tagging this issue as resolved.  Updates will continue to be posted here. 


REOPENED - We are investigating an unusual number of high web server processes which are causing Enterprise services to enter a flapping state.  Updates will be posted here. 


RESOLVED - We will continue to monitor the response time carefully


We are currently investigating sporadic responses for some customer Enterprise instances on a single cluster in Atlanta.  Updates to be posted here.

SaaS-Atlanta Info 05 May 2017
2:29pm UTC

RESOLVED Single Symphony Server Service Disruption

All single host Symphony services have been restored


We are in the process or restoring services which should be online within 10 minutes. 


We are in the process of resolving a single host issue affecting a few Symphony customers.  Those cusotmers have been notified individually.  Updates to follow.

SaaS-Atlanta Info 01 May 2017
11:44am UTC

RESOLVED | Investigating latency issues on one Enterprise cluster

RESOLVED: We have identified/eliminated the source of the problem (bot/crawler). Services for those Enterprise customers who were affected should now be stable.  


We are continuing to investigate an intermittent issue where some customer Enterprise environments are failing to respond due to Apache web server errors.  Updates will be posted here. 

SaaS-Atlanta Info 24 Apr 2017
6:57pm UTC

DNS issues for EOS.Web customers

At this time we believe all issues with EOS.Web customers are resolved.

SaaS-Atlanta Update 21 Apr 2017
3:35pm UTC

Investigating DNS Issues for EOS.Web Customers in Atlanta

We are continuing to investigate reported problems from EOS.Web customers where connections are flapping.  Updates will be posted here.

SaaS-Atlanta Info 21 Apr 2017
12:36am UTC

Symphony Server outage

At this time all production Symphony servers are up and running.

SaaS-Atlanta Update 20 Apr 2017
6:44am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Melbourne Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Atlanta Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-EU Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries.

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Montreal Maintenance 18 Apr 2017
2:00am UTC

Pages